TradeMore Terms of Use

TradeMore is an artificial intelligence (“AI”) powered software-as-a-service application ("Platform"). The Platform streamlines business operations by providing tools for Tradespeople to manage jobs, scheduling, quoting, and other administrative tasks, including integrations with third-party services.

By clicking “Agree” or by registering for an account, you confirm that you have read, understood and accept these Terms of Use. If you do not agree, you must not access or use the Platform.

TradeMore is a trading name of Vetted Limited, a company incorporated in England & Wales (company number 04285394) ("TradeMore", "we", "us" or "our"). Our registered office address is at Level 2, City Point, Ropemaker Street, London, England, EC2Y 9SS.

The Platform includes our website (TradeMore.uk), any other domains we may own or control, our mobile and web apps, and all related pages, tools, content, and blogs.

You must use the Platform in line with these Terms and any other policies, guidance, or rules we make available from time to time.

These Terms will also refer to our Privacy Notice, Cookie Notice, Acceptable Use Policy. These additional policies form part of these Terms and apply to your use of the Platform.

Third Party Store Terms:

If you access, download or purchase the Platform through the Apple App Store or Google Play Store, your use of the Platform is also subject to the terms and policies of the relevant store, including its payment, renewal, and refund rules (“Third Party Store Terms”).

The Third Party Store Terms apply in addition to these Terms, but only to the extent they relate to transactions or features processed through that store. In all other respects, these Terms govern your relationship with us and take precedence over any conflicting provisions in the Third Party Store Terms.

Subscription

Price. The Platform is provided on a subscription basis. The price and billing period for your plan are shown to you before you confirm your subscription.

Renewals. Your subscription will renew automatically at the end of each billing period for the same duration, unless you cancel.

Cancellations.

You may cancel your subscription at any time through the Platform or, for the website version only, by contacting us at [email protected].

Cancellation will take effect at the end of the current billing period. You'll keep access to the Platform during that time, and no further payments will be taken.

Payments already made are non-refundable unless we agree otherwise or the law requires it.

Once your subscription period ends, we'll close your account and you'll no longer be able to access the Platform or any related services.

Included Access

Checkatrade Members Plan.

Your Checkatrade membership may include a free subscription to the Platform ("Checkatrade Members Plan").

We may require proof of your Checkatrade membership, and we reserve the right to suspend or withdraw access if your Checkatrade membership lapses or is terminated.

Founders Plan. Users who signed up to the Platform in its beta testing phase on or before 16 October 2025 will receive a free subscription to the Platform ("Founders Plan").

Access, Fees and Feature Changes.

We reserve the right to withdraw, amend, or discontinue access to the Platform for members of the Checkatrade Members Plan or Founders Plan at any time. If we do so, or if we introduce any subscription fees or other charges for continued access, we will provide reasonable advance notice and give you the option to cancel before any charges apply.

We may also introduce additional or enhanced features that are not included within the Checkatrade Members Plan or Founders Plan, and which may require a paid subscription to access.

Free Trial. We may offer a free trial from time to time. If you sign up for a free trial, you will have access to the Platform for the trial period at no charge. Unless you cancel before the trial ends, your subscription will automatically continue as a paid plan at the standard rate shown when you signed up.

Cooling-off Waiver. By signing up and choosing to access the Platform immediately (including during any free trial), you agree that we will begin supplying the Platform straight away at your request. You understand that once you start using the Platform, you'll no longer have the 14 day cooling-off right to cancel.

Billing and Price Changes.

Billing. Subscription payments are collected in advance of your selected subscription period commencing, using the payment method you provide.

Price Changes. If we change the price, we'll notify you in advance by email. The new price will only apply from your next billing date, and you'll have the option to cancel before the change takes effect.

Failed Payments. If a payment fails, we'll let you know and we may try the payment again. We may suspend or cancel your access to the Platform until payment is received.

Renewal reminders.

Each reminder will clearly state the renewal date, the amount to be charged and how to cancel. We will send a reminder:

before your free trial finishes;

before your first renewal after the trial; and

at least every 6 months while your subscription continues.

Provision of the Platform

The Platform is designed for use in the United Kingdom. You may be able to access it from other countries, but it is not intended for use outside the United Kingdom. You must only use the Platform for lawful purposes and must not use it in any way that breaks local, national, or international laws.

Using the Platform may involve data charges from your mobile network or internet provider. You are responsible for these charges. If you are not the bill payer for your device, you must have their permission before using the Platform.

Age requirement. You must be at least 18 years old to use the Platform. By using it, you confirm that you meet this requirement.

Security

You are responsible for ensuring the security of any device from which you sign in to your account.

If you believe that someone has accessed the Platform without your authorisation, or is attempting to impersonate you (or, if you are a tradesperson, your business), you should notify us immediately by emailing [email protected] and make any necessary changes to secure your account credentials.

If we have reason to believe there is likely to be a breach of security or misuse of the Platform through your account, we may notify you and require you to take certain actions to resecure your account, or we may suspend and/or deactivate your account.

Platform Neutrality

All users have access to the core Platform features. Different visibility, display or content, or additional features, may be offered as part of paid subscriptions and, if so, these will be described clearly at the point of purchase.

Third-Party Integrations

The Platform may allow you to connect and send messages through third-party tools such as WhatsApp, Gmail, or Outlook. These integrations are provided to help you communicate and schedule jobs more efficiently. We do not control or guarantee the delivery or security of messages sent through these services.

If you choose to connect your WhatsApp, Gmail, or Outlook account, you are responsible for ensuring your use complies with the terms and privacy policies of those services. We do not control or accept responsibility for how those third-party tools process your data.

Independent Relationship and Liability

We are not a party to any contract or agreement between you and your customers.

You are solely responsible for the services you provide to customers, including compliance with applicable laws and the quality and delivery of your work. We do not endorse, guarantee, or accept any responsibility or liability for your work. Any issues, complaints, or disputes are solely between you and your customers.

Our licence to you. We grant you a non-exclusive, non-transferable licence to use the Platform and its features, provided you comply with these Terms. This licence is for your own business use only. It does not give you ownership of the Platform or any rights in our intellectual property beyond what you need to use it.

How you must use the Platform. You agree to use the Platform responsibly, legally and in accordance with these Terms. In particular, you must not:

break any laws or regulations when using the Platform;

copy, share, sell or exploit any part of the Platform for commercial gain;

reverse-engineer, decompile, or try to recreate the Platform or make derivative works from it;

upload or send viruses, malware, or any other harmful code;

damage, disrupt, or interfere with the Platform, its servers, or networks;

try to gain unauthorised access to the Platform, its servers, or connected systems;

use the Platform to send spam, unauthorised marketing or any other unsolicited communications.

The Platform uses AI to provide features such as content suggestions, automation, and admin tools.

We work hard to make our AI tools effective, but we cannot guarantee that AI outputs will always be accurate, complete, or reliable. They are for general information only and should not be treated as professional advice. You should always use your own judgment and, if needed, get independent advice before relying on AI outputs.

You are responsible for checking and validating any AI outputs before using them in your business or sharing them with customers. We do not review or approve AI outputs before you see them, and you decide how and when to use them.

You are solely responsible for ensuring that any AI generated content you use from the Platform does not infringe the rights (including intellectual property rights) of any third party or break any laws. You will review and verify any AI generated content before using or sharing it.

As far as the law allows, we are not liable for any loss or damage caused by your use of the AI features or outputs.

Your use of the AI features is subject to our Privacy Notice, data protection laws, and any other terms we provide with those features.

We may update or change our AI tools to meet legal, regulatory, or industry requirements.

If you see AI outputs that you think are inaccurate, misleading, or inappropriate, please let us know at [email protected] and we'll take reasonable steps to look into it.

We will provide the Platform as described, of satisfactory quality and fit for purpose. However, we can't promise that the Platform or its features will always be available, or that your access will be uninterrupted.

From time to time, we need to carry out maintenance, fix bugs, make updates, or deal with emergencies. During these periods the Platform may be slower or unavailable.

We may add, change, or remove features. If we do, we'll make sure the Platform still works broadly as described when you signed up.

Some things are outside our control, for example, your internet provider, device settings, or other third-party services. We are not responsible if these issues stop you using the Platform.

The Platform is provided on an "as is" and "as available" basis. This means we cannot promise it will always:

meet your specific needs;

contain content that is complete, accurate, or up to date;

be uninterrupted or error-free;

have every issue or bug fixed immediately; or

be free from viruses or harmful code.

When we release updates, they may install automatically or you may need to download them yourself depending on your device and settings. We recommend installing updates as soon as they are available. If you don't, older versions may stop working properly or may expose you to security risks.

We and you will both comply with all applicable data protection laws when handling personal data under these Terms.

If you upload personal data about your customers or contacts into the Platform, we act as your data processor. Our processing of that data is covered in our Privacy Notice.

When we collect and use personal data for our own purposes (such as managing your account, tracking Platform use, or communicating with you), we act as the data controller. Details are set out in our Privacy Notice. Please don't upload sensitive or "special category" data unless you have the proper consent to do so.

Our use of cookies and similar technologies is explained in our Cookie Policy, which applies when you use the Platform.

TradeMore IP

All rights in the Platform and its content (including its design, text, graphics, images, logos, software, data, audio, and video) belong to us or our licensors.

Our trademarks, logos, and other brand elements are protected and remain our property (or that of our licensors). The Platform may also display third-party trademarks, which belong to their respective owners. These Terms do not give you any right to use our trademarks or those of third parties without permission.

Your Data. You keep ownership of all information you provide or upload to the Platform ("Your Data"), except for any feedback you give us about the Platform.

Your Responsibilities. You confirm that you own or have the right to use Your Data, and that sharing it on the Platform does not break any laws or infringe anyone else's rights.

Licence to Us. You grant us (and our service providers) a worldwide, non-exclusive, royalty-free licence to use, copy, and process Your Data, but only as needed to provide and improve the Platform and other products or services operated by Vetted Limited (including Checkatrade).

You agree to indemnify us for any losses, claims, damages, costs, or expenses (including reasonable legal fees) arising from your:

breach these Terms;

misuse the Platform; or

breach of any law or infringement of someone else's rights when using the Platform.

If a claim is made against us, we may choose to handle the defence ourselves. If we do, you agree to cooperate with us as needed.

Our liability. Except as set out in clause 11.3 we are not responsible for any loss or damage you suffer from using (or being unable to use) the Platform, or from relying on its content.

Liability cap. Our total liability to you under clause 11.1 (whether in contract, negligence, or otherwise) is limited to the total subscription fees you have paid to us in the 12 months before the claim arose. If you are on a free plan, our liability is capped at the amount that would have been payable for a subscription during that period.

What we cannot exclude. We do not exclude or limit liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation; or

anything else the law does not allow us to exclude.

Our rights

We may update, change or suspend parts or all of the Platform from time to time to improve it or for operational, technical or legal reasons.

We may close your account and end your agreement with us:

by giving you at least 30 days' written notice; or

Immediately, in accordance with clause 12.1.3.

We may suspend or close your account immediately if:

you breach these Terms;

we reasonably believe you are about to breach them; or

your use creates legal, regulatory, or reputational risk for us.

We may also close your account if it has been inactive or unverified for 12 months or more.

If we suspend or close your account:

we are not responsible to you or anyone else for any losses caused; and

we will explain our reasons in writing unless the law prevents us. You can contact us if you want to challenge or clarify our decision.

When your account is closed, your right to use the Platform ends immediately. Any of our rights that arose before closure are not affected.

Your Data and Termination

In line with our Privacy Notice:

You can ask for a copy of your account data before we delete it; and

We may keep certain information after your account is closed, if the law requires it or for our legitimate business purposes.

Changes to these Terms

We may update these Terms from time to time to reflect changes to the Platform, our technology, our policies, or legal and regulatory requirements.

If we make a material change that affects how you use the Platform, we will give you at least 15 days' notice (unless the change is required urgently for legal, regulatory, or security reasons).

We may also update or change the Platform itself (for example, to add, change, or remove features) without notice if needed to meet business or user needs.

How we notify you. We will display updated Terms in the Platform and, where a change is material or may reasonably affect you, we'll also notify you directly via email. If you keep using the Platform after changes take effect, we will assume you accept them. If you do not agree, you should stop using the Platform and close your account.

Events outside our control. Sometimes events happen that we cannot control (for example: natural disasters, pandemics, strikes, technical failures, or supply issues). If these affect our ability to meet our obligations, we will not be liable during that period. We will try to minimise the impact and get back to normal service as soon as possible.

Third-party rights. Only you and we can enforce these Terms.

Waiver. If we don't enforce a right under these Terms straight away, it doesn't mean we have waived it. Any waiver must be in writing and signed by us.

Severance and Survival

If any part of these Terms is found to be invalid or unenforceable, the rest will remain in force.

The following clauses will still apply after termination: 5 (Licence), 6 (AI), 8 (Data Privacy and Cookies), 9 (Intellectual Property), 10 (Indemnity), 11 (Limitation of Liability), 12.2 (Your Data and Termination), 13.6 (Severance and Survival) and 13.9 (Jurisdiction).

Reliance. You confirm that you have not entered into these Terms based on any statements or promises not set out here.

Assignment. We may transfer or subcontract our rights and obligations under these Terms. If we do, we will let you know. If you are unhappy with the transfer, you may close your account.

Jurisdiction. These Terms and any disputes arising from them will be governed by the laws of England and Wales and any disputes will be handled exclusively by the courts of England and Wales.

Contact Us. You can find answers to common questions in the "Settings" section of the Platform. For anything else, please see our Contact Us page.

Complaints. We will aim to acknowledge complaints within 7 days and respond in writing within 30 days.

We welcome feedback, ideas, and suggestions. You can send these to [email protected]. If you give us feedback, you agree we may use it in any way we choose, including quoting it publicly.